Contact us & Account

How do I reach client care at Oscar Massin?

Please contact us or you can also call our client care team at: ‭+1 (917) 209-7750‬ or contact us on WhatsApp, FaceTime, Text Message, iMessage using the same phone number.

How do I update my account?

To update your account details, please follow the steps below:

Select My Account from the menu bar (upper right corner on desktop or upper left corner on your mobile).

Select Personal Information

Click Edit to update your information.

Click Save once you update all required fields.

 

Forgot your password? Click here and we’ll send you a link to reset it.

Why should I create an account?

It makes checkout faster, order tracking easier, and you’ll receive early access to our new collections, as well as advance notice of exclusive events and offers. 

Create an Accountto get started.

How do I reset my password?

You may reset your password here. (We’ll send a link to your email.)Please remember to check your spam folder. If you have not received an email from us within five minutes, please reach out to client care: hello@oscarmassin.com so we may be of assistance.

About our Products

Do you offer engraving?

Select jewelry in our collections may be engraved where noted. You may include the message you would like to have engraved at checkout.

Can I resize my jewelry?

Only a selection of our rings can be resized. You would need to contact our customer care curator team to discover if your ring can be resized.

Because your wellbeing is essential, Oscar Massin might you either an adjustment service to make sure your ring perfectly fits you with the highest level of comfort or simply an exchange or your product.

 

Our Maison jewelry experts apply their technical know-how to finely shape the metal of a ring, modify the length of a chain, adapt the post or clip mechanism of an earring.

Performed within at least 3 weeks, this service is always undertaken with respect to the original technical and aesthetic specifications of each creation.

Why do the backs of my earrings appear bent?

We believe that fine jewelry is to be worn, celebrated, and shared with the world. Our medium diamond hoop earrings from our Beaded collection are intentionally designed with an angle that prevents the jewelry from touching your cheeks as you move. Experience the collection in AR.

Is Oscar Massin fine jewelry waterproof?

We use only 18K, 100% recycled white and yellow gold, which stands up to moisture and resists tarnish.

What are lab-grown diamonds?

Lab-grown diamonds are created using Chemical Vapor Deposition (CVD), a diamond growth process that uses the highest quality Type IIA diamond “seeds” and grows them in specialized greenhouse-like chambers that mirror natural growth conditions. This results in 100% climate-neutral diamonds with full origin traceability— physically, atomically and optically identical to their mined counterparts.

What are Latitude™ Diamonds?

Latitude™ diamonds are 100% climate neutral and sustainability certified laboratory grown diamonds, created in our partner’s state-of-the-art laboratory outside of Washington, D.C. Leveraging the company’s patent-perfected Chemical Vapor Deposition (CVD) growth process, Latitude™ lab grown diamonds are As Grown, untreated, and Type IIA, representing the purest form of diamond, a classification granted to only 1-2% of mined diamonds.

Latitude laboratory grown diamonds are the first to be certified sustainability and to achieve The 5th C: Climate Neutrality™. They are physically, optically, and chemically identical to their mined diamond counterparts, and are brilliantly As Grown, without requiring post-growth treatment.

What is The 5th C: Climate Neutrality™?

Topping the charts in the traditional 4Cs, Latitude™ laboratory-created diamonds are also individually certified against The 5th C: Climate Neutrality™. This third-party verification reflects Latitude’s net zero carbon footprint, and the negation of all legacy and current environmental impacts.

What does Climate Neutral mean and how is it achieved?

Actions are considered “Climate Neutral” or “CO₂ Neutral” if they do not put a strain on the climate, i.e., if they do not create greenhouse gases.

Climate Neutrality can be achieved if CO₂ emissions are reduced to a minimum and all remaining CO₂ emissions are offset with climate protection measures. If climate-damaging greenhouse gases are completely avoided or if gases that have already been emitted are saved elsewhere, this is referred to as “Climate Neutral.”

Does Oscar Massin repurpose or reuse my gold?

At this time, we are unable to offer upcycling or repurposing services.

Where may I try on Oscar Massin fine jewelry?

Starting in April 2022, the Oscar Massin collections will be available in the following NYC and Beverly Hills-based Saks 5th Avenue boutiques:

 

12 E 49th St, New York, New York, 10017

9600 Wilshire Boulevard, Beverly Hills, CA, 90212

If you do not live nearby one of our boutiques, we suggest using our advanced VR tech for a fully immersive experience with our jewelry. View in AR.

What is a Rose Cut diamond?

Rose Cut diamonds are designed to resemble the shape of a rose bud and hold between 3- 24 facets. Rose cut diamonds are unique for their flat base, which allows a larger surface area for illuminating the diamond’s brilliance. Our Rose Cut lab grown Latitude™ diamonds are among the finest stones to be certified under the SCS Global Services' Third-Party Certification guidelines and reflect the highest-level of sustainability rating.

What is a sustainably rated diamond?

A Sustainability Rated Diamond is a diamond that has been evaluated against five pillars of sustainability achievement and is found to be in full conformance with the requirements of the SCS-007 Jewelry Sustainability Standard developed by SCS Global Services.

Orders & Delivery

May I place a jewelry order by phone?

You can absolutely place an order over the phone and we are happy to assist you with any questions or guide you through the online ordering process. Please call our client private concierge at: ‭+1 (917) 209-7750‬ or message us on WhatsApp, FaceTime, Text Message, iMessage using the same phone number. If you would like assistance by email please contact our client care.

Where can I find my order details?

Thank you for your purchase. If you recently placed an order at oscarmassin.com, we will email you your order confirmation with all the details  to the email address you provided at checkout.

How will I know when my order has shipped?

A shipment confirmation email is sent once the order ships from our fulfillment center. The shipment confirmation email includes the shipping tracking number and all the order details.

What are the differences between in stock, shipping soon and made-to-order?

Depending on the collection and piece, our jewelry shipping times may vary. The estimated shipping time for your order is listed on the product page, just above “Add to Cart” with the details of your jewelry. You will also see estimated shipping times for your order displayed at checkout.

What does “in stock” mean?

Our jewelry is ready to ship within 1-3 business days from the date of purchase. Please be sure to check the shipping times for each piece of jewelry on the corresponding product page.

What does “shipping soon” mean?

Your jewelry is in final production in our workshops and will be ready to ship very soon. Shipping times for each piece of jewelry are also listed on its corresponding product page.

What does made-to-order mean?

Your jewelry is in process in our workshops. Made-to-order jewelry requires a slightly longer processing time; each piece is unique. Our made-to-order jewelry generally ships within six weeks of purchase. 

How will my order be packaged?

All Oscar Massin fine jewelry is presented in a secure, sustainable pouch and box along with its accompanying tags and certificates.

Is signature required upon delivery?

All Oscar Massin jewelry orders require signature upon delivery. For security, once your order has shipped, we are unable to redirect it to a different shipping address. If the carrier is unable to complete delivery to the original shipping address provided, your jewelry will be returned to our fulfillment center and processed as a return. (Additional fees may apply.) Why?

May I cancel or change my order?

You may cancel or make changes to your order within one (1) hour of purchase.

Promptly email your request to client care: hello@oscarmassin.com and we will make every effort to accommodate you. We are unable to cancel orders already being fulfilled.

Why is my order still processing?

All Oscar Massin fine jewelry orders require a processing time of 1-3 business days. If you have not received a confirmation email from us within 7 days, please reach out to client care: hello@oscarmassin.com and we will do our best to help. Once your order has shipped, we’ll send you an email containing the details and tracking number.

When will I receive an email confirmation?

If you recently placed an order at oscarmassin.com, we’ll send a confirmation email with your order number and details to the address you provided.

When will my order ship?

All Oscar Massin fine jewelry orders require a processing time of 1-3 business days. We will send you a confirmation email containing your tracking number as soon as your order has shipped.

You may track the status of your order here.

I haven't received my order, what should I do?

If you are experiencing a delay in receiving your order, please visit this page or email client care: hello@oscarmassin.com so that we may assist you immediately.

What delivery options do you offer?

We are only able to ship orders from oscarmassin.com within the United States; at this time we do not ship internationally. Kindly allow 1-3 business days for your order to be processed. Please note: given the unique nature of our jewelry, multiple pieces ordered together may require may not always ship together.

We offer the following delivery options depending on your delivery area and the availability of your order.

Standard delivery: 5 to 5 business days

Express delivery: 1 to 3 business days

 

Orders placed Mon-Friday before 3:00PM EST will be shipped on the same day. Orders placed on Friday after 1:00PM EST or over the weekend will be processed the following Monday. We are unable to deliver on weekends or official holidays. Please note: next-day delivery is not available for our engraved jewelry.

Do you ship to PO boxes, US APO or FPO?

To ensure the secure delivery of your order, we do not ship orders to post office boxes; all orders require a signature upon delivery.  To inquire about shipments within the U.S. APO or FPO addresses, please contact client care: hello@oscarmassin.com

What are your shipping fees?

Ground Shipping: All ground shipping is complimentary.

Next-day delivery is $30 with signature confirmation.

More Information on Complimentary Shipping:

Sales tax and engraving fees do not apply toward the total amount. Complimentary shipping excludes Oscar Massin for Business accounts and is only available for orders placed on our U.S. website for domestic ground shipping.

Do you offer gift wrapping?

Your jewelry will be carefully wrapped in an elegant and secured parcel. Your order can be wrapped on demand for gift occasions.

Warranty, Care and Authenticity

How to take care of my jewelry?

Oscar Massin maintains the highest standards in design, craftsmanship and materials. With proper care, you can preserve the beauty of your Oscar Massin piece and accessories for years to come.

Oscar Massin Maison offers multiple services to ensure your jewelry are optimally maintained and is helping you care for your jewelry, offering a preservation service to safeguard its integrity and condition.

Will my jewelry come with a certificate of authenticity?

Yes! All Oscar Massin fine jewelry will be delivered with a digital authentication certificate delivered by IGI, (International Gemological Institute.) For diamonds of .5ct and above, your order will also include SCS sustainability certification.

How does digital certification work?

You will find a QR code on the tag attached to your jewelry. Scan the code with your mobile phone to see your Digital Certification

Does Oscar Massin fine jewelry include a warranty?

We offer a 2-year warranty on your jewelry for repairs, replacements and maintenance. If you believe that your jewelry has a manufacturing defect, please send it back to us for assessment and we will repair or replace it as necessary. Please note: our warranty excludes lost or stolen jewelry, damages resulting from negligence, natural tarnishing that may occur over time, and jewelry purchased from an unauthorized retailer.

Can Oscar Massin fine jewelry be repaired by a third party?

Our jewelry is extremely delicate and meticulously designed; repair requires extensive, nuanced product knowledge and expertise. Should you choose to have your jewelry repaired or altered by a third-party jeweler, it will no longer be covered under our 2-year warranty.

Can I use an outside jeweler to resize or fix my product?

We do not recommend using an outside jeweler to change the product. Our products are incredibly delicate and should be handled by our Maison jewelry experts who know our products and can care for them best. Once you have used an outside jeweler, we can no longer offer warranty on our products.

Pricing

Which forms of payment do you accept?

We accept all major debit and credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal, Amazon Pay, Apple Pay, and Google Pay. We do not accept cash, personal checks or money orders.

Is my payment information safe?

We are here to ensure that your credit card information is safe and secure whenever you place an order from oscarmassin.com, which uses HTTPS protocol to encrypt your personal information and integrates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through our website. As part of our verification process, all orders are also reviewed by our external consultancy.

Why has my credit card been declined?

A common reason for declined credit cards is an incorrect billing address. When you checkout, please be sure that your personal information matches the information on your credit card exactly. If your payment is still declined, we recommend contacting your financial institution. If you are experiencing other issues at checkout, please reach out to client care: hello@oscarmassin.com so that we may assist you.

Why do I see a few charges on my banking statement?

For optimal security, when an order is submitted an authorization request is sent to the issuing bank or financial institution. The issuing bank verifies your credit card and billing information. If the card information is valid, the bank places an authorization hold on the funds. An authorization is only a hold on the funds for a potential future transfer.

When you place an order at oscarmassin.com, you may see two transactions posted to your account:

1) Authorization which places the funds on hold to accommodate the pending charge;

2) Order charge, once your purchase has shipped and the funds have been received. 

 

Once your financial institution releases your payment, you will see a single charge on your account. If an order is canceled, the authorization hold will be removed by your financial institution.

Do I have to pay sales tax?

Sales tax is applied to your order in accordance with individual U.S. state and local regulations and may be charged without notice. For orders shipped to other states or countries, your state and/or municipal government may require you to declare your purchase and directly pay the corresponding sales tax.

What is the currency on your website?

All jewelry on our site is priced in United States dollars (USD). Your bank or credit card issuer may charge a currency conversion fee for your purchases at.oscarmassin.com. We are not responsible for these conversion fees. For additional information about foreign currency conversion, please visit this page:

What is Affirm?

- Affirm is a financing alternative to credit cards that allows you to buy and receive your purchase now and pay for it in monthly installments starting at 0% APR for 6 months. 

- To use Affirm, upon checkout, select ‘Affirm - Pay Over Time,’ as your choice of payment. After clicking ‘Complete order’ you will be redirected to Affirm’s website to choose your payment program. There, Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent, otherwise you may experience difficulty with your checkout.

To ensure that you’re the person making the purchase, Affirm will send a text message to your mobile phone with a unique authorization code. Enter the authorization code into the application form. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. Affirm will state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan. If you would like to accept Affirm’s financing offer, click Confirm Loan and you’re done.

Going forward, you’ll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date Oscar Massin completes processing your order.

Please follow these steps to make a payment:

Go to affirm.​com/account

Enter your mobile number where you will be sent a personalized security pin.

Enter this security pin into the form on the next page and click Sign In.

You’ll now see a list of your loans and payments due. Click on the loan payment you would like to make.

You can make a payment using a debit card or ACH bank transfer.

If you pay with Affirm and then cancel your order or return your items, a refund will post to your Affirm account once Oscar Massin processes your returns. In the event that you return only part of your order, the amount of the merchandise that you returned and applicable taxes and fees will be refunded to your Affirm account, and you will be responsible for paying off the remainder of your Affirm loan. If you have already made loan payments or a down payment, Affirm will issue you a refund credit to the bank account or debit card that you used to make the payments. You should see a refund credit within 3-10 business days, depending on your bank’s processing time. Please note that orders paid for using Affirm cannot be refunded in site credit.

 

For questions or disputes about your Affirm loan, please contact Affirm by visiting 

affirm.​com/help.​

 

For questions about why you were denied a loan with Affirm, please contact 

Affirm at help@​affirm.​com or (855) 423-3729.

Disclaimer: This information is provided for your knowledge and must be verified on Affirm.com. Oscar Massin can't be held accountable for any misleading information.

How do I apply for financing with Affirm?

- Once you are ready to checkout, select ‘Affirm - Pay Over Time’ as your form of payment. After clicking ‘Complete order’ you will be redirected to Affirm’s website to choose your payment program. There, Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent, otherwise you may experience difficulty with your checkout.

 

To ensure that you’re the person making the purchase, Affirm will send a text message to your mobile phone with a unique authorization code. Enter the authorization code into the application form. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan. 

 

Finally, click ‘Confirm Loan’ and your order will be processed. 

 

For questions about Affirm, please contact Affirm at this link affirm.​com/help or directly at help@​affirm.​com or (855) 423-3729.

 

Disclaimer: This information is provided for your knowledge and must be verified on Affirm.com. Oscar Massin can't be held accountable for any misleading information.

How do I sign up for Affirm?

You can sign up for an Affirm account at www.affirm.com/account in just a few steps.

Disclaimer: This information is provided for your knowledge and must be verified on Affirm.com. Oscar Massin can't be held accountable for any misleading information.

Who do I contact about questions or disputes related to Affirm?

Please contact Affirm directly at this link affirm.​com/help, or directly at help@​affirm.​com or (855) 423-3729. 

Disclaimer: This information is provided for your knowledge and must be verified on Affirm.com. Oscar Massin can't be held accountable for any misleading information.

How do I return my order if I used Affirm?

Please return or cancel your order as you normally would, once the order has been processed on our end, a refund will be posted to your Affirm account. In the event that you return only part of your order, the amount of the merchandise that you returned and applicable taxes and fees will be refunded to your Affirm account. If you have already made loan payments or a down payment, Affirm will issue you a refund credit to the bank account or debit card that you used to make the payments. You should see a refund credit within 3-10 business days, depending on your bank’s processing time.

Disclaimer: This information is provided for your knowledge and must be verified on Affirm.com. Oscar Massin can't be held accountable for any misleading information.

Does Affirm perform a credit check?

ffirm performs a “soft credit check” which will not affect your credit score.

Disclaimer: This information is provided for your knowledge and must be verified on Affirm.com. Oscar Massin can't be held accountable for any misleading information.