Which forms of payment do you accept?
We accept all major debit and credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal, Amazon Pay, Apple Pay, and Google Pay. We do not accept cash, personal checks or money orders.
Is my payment information safe?
We are here to ensure that your credit card information is safe and secure whenever you place an order from oscarmassin.com, which uses HTTPS protocol to encrypt your personal information and integrates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through our website. As part of our verification process, all orders are also reviewed by our external consultancy.
Why has my credit card been declined?
A common reason for declined credit cards is an incorrect billing address. When you checkout, please be sure that your personal information matches the information on your credit card exactly. If your payment is still declined, we recommend contacting your financial institution. If you are experiencing other issues at checkout, please reach out to client care: hello@oscarmassin.com so that we may assist you.
Why do I see a few charges on my banking statement?
For optimal security, when an order is submitted an authorization request is sent to the issuing bank or financial institution. The issuing bank verifies your credit card and billing information. If the card information is valid, the bank places an authorization hold on the funds. An authorization is only a hold on the funds for a potential future transfer.
When you place an order at oscarmassin.com, you may see two transactions posted to your account:
1) Authorization which places the funds on hold to accommodate the pending charge;
2) Order charge, once your purchase has shipped and the funds have been received.
Once your financial institution releases your payment, you will see a single charge on your account. If an order is canceled, the authorization hold will be removed by your financial institution.
Do I have to pay sales tax?
Sales tax is applied to your order in accordance with individual U.S. state and local regulations and may be charged without notice. For orders shipped to other states or countries, your state and/or municipal government may require you to declare your purchase and directly pay the corresponding sales tax.